Refund and Returns Policy

Effective Date: October 25, 2024

At FintrixInvest, we aim to provide quality musical instruments and ensure customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy carefully to understand your rights and the process for returning products.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The product must be unused, in its original packaging, and in the same condition that you received it.
  • You must initiate the return within 30 days from the date of purchase.
  • The original receipt or proof of purchase must be provided.
  • Custom-made or personalized items, software, or opened accessories are not eligible for returns unless they are defective.

2. Non-Returnable Items

Certain products cannot be returned, including:

  • Digital or downloadable products.
  • Opened or used music accessories (e.g., strings, reeds, mouthpieces).
  • Gift cards and promotional items.
  • Custom-ordered musical instruments or any product that has been personalized.

3. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund:

  • If your return is approved, we will initiate a refund to your original method of payment.
  • The refund may take 5-10 business days to process, depending on your payment provider.
  • If your return is rejected due to condition or policy violations, we will notify you and return the product to you.

4. Partial Refunds

In some situations, partial refunds may be granted:

  • Any item that is returned more than 30 days after delivery.
  • Items that show signs of use or wear but are still functional may be subject to a restocking fee.

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us at [Insert Email Address]. We will work with you to arrange a replacement or an equivalent solution.

6. Shipping Costs

  • Return Shipping: You are responsible for paying the shipping costs for returning your item, unless the product is defective or incorrect due to our error. Shipping costs are non-refundable.
  • Damaged or Defective Items: If you received a damaged or defective item, we will cover the cost of return shipping and replace the item at no additional cost to you.
  • International Returns: International customers are responsible for any return shipping charges, duties, or taxes associated with the return.

7. Return Process

To return a product, follow these steps:

  1. Contact our customer service team at [Insert Email Address] or [Insert Phone Number] to initiate the return process.
  2. Package the item securely in its original packaging, including all accessories, manuals, and documentation.
  3. Ship the item to the return address provided by our customer service team.

8. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  1. Check your bank or credit card account for the refund.
  2. Contact your bank or credit card company, as it may take some time before the refund is officially posted.
  3. If you’ve done this and still haven’t received your refund, please contact us at [Insert Email Address].

9. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

  • Phone: (830) 393-7700

    Address: 151 Paloma Dr Floresville, Texas(TX), 78114

    Email: info@fintrixinvest.com