Sales Policy

Effective Date: October 25, 2024

At FintrixInvest, we strive to provide high-quality musical instruments and accessories with a smooth and secure shopping experience. Please read our Sales Policy carefully to understand our sales process, payment methods, and other related terms.

1. Product Availability

  • All products listed on our website are subject to availability.
  • We aim to keep our inventory accurate, but if a product becomes unavailable after you place an order, we will notify you promptly and offer alternative options or a full refund.
  • Certain items, including custom-made or limited-edition instruments, may have longer production and delivery times.

2. Pricing Policy

  • Prices for our products are displayed in [Insert Currency] and include applicable taxes unless otherwise stated.
  • We reserve the right to change prices at any time without notice. However, once you have placed an order, the price confirmed at the time of purchase will apply.
  • Promotional offers, discounts, and coupon codes are subject to the terms of each specific offer and cannot be combined with other offers unless stated otherwise.

3. Order Process

  • Placing an Order: After selecting the desired product, follow the checkout process to provide your shipping details and make the payment. You will receive an order confirmation email once your order has been successfully placed.
  • Order Changes: If you need to modify your order after it has been placed, please contact us at [Insert Email Address] as soon as possible. We will do our best to accommodate changes, but once the order has been shipped, changes cannot be made.
  • Order Cancellations: Orders may be canceled if they have not yet been processed or shipped. Custom orders or made-to-order instruments may not be canceled once production has begun.

4. Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards: Visa, Mastercard, American Express, and Discover.
  • PayPal: Secure and fast payment options through PayPal.
  • Bank Transfers: Available for larger orders, subject to approval.
  • Gift Cards/Store Credits: You may use store credits or gift cards to make purchases on our website.

Your payment information is processed securely, and we do not store any payment card details on our servers.

5. Shipping and Delivery

  • Shipping Costs: Shipping fees are calculated at checkout based on the shipping method, destination, and weight of your order.
  • Shipping Time: Estimated delivery times are provided at checkout, but delivery times may vary depending on the location, courier, and availability of the product.
  • International Shipping: We offer international shipping to select countries. Please note that international customers are responsible for any customs duties, taxes, or additional charges upon delivery.
  • Tracking: Once your order has been shipped, we will send you a tracking number to monitor the delivery status.

6. Damaged or Incorrect Orders

If you receive a damaged or incorrect product:

  • Contact us immediately at [Insert Email Address] within 48 hours of receiving the product.
  • We will request photos or details to assess the issue and provide instructions for returning or replacing the item.
  • We will cover return shipping costs for incorrect or damaged items.

7. Product Warranty

  • Many of the musical instruments sold at FintrixInvest come with a manufacturer’s warranty. Please check the product description for details about warranty coverage.
  • If you experience a defect within the warranty period, contact us for support in processing your warranty claim.

8. Custom Orders

  • Custom and personalized musical instruments may require a longer lead time for production.
  • All sales of custom-made instruments are final and non-refundable unless they arrive damaged or defective.
  • We encourage customers to review all customization details carefully before placing an order.

9. Sales Tax

  • Sales tax is calculated based on the shipping address provided at checkout.
  • For orders shipped to locations where sales tax is applicable, the amount will be displayed during checkout.

10. Customer Support

We are committed to providing exceptional customer service. If you have any questions about our products, need assistance with your order, or require support, please contact us:

  • Phone: (830) 393-7700

    Address: 151 Paloma Dr Floresville, Texas(TX), 78114

    Email: info@fintrixinvest.com

This Sales Policy is designed to clearly outline the terms of your transactions and protect both your business and customers. Let me know if you need any modifications!